Refund policy

REFUND POLICY

We want you to be satisfied with your purchase. If something isn't right, here's how returns and exchanges work.

Return window

You have 30 days from the delivery date to request a return.

Condition

Items must be unworn, unwashed, free of odors and stains, and returned with all original tags attached. We reserve the right to decline returns that do not meet these conditions.

Exchanges

Our garments are cut to an oversized, boxy fit. If you ordered the wrong size, we're happy to exchange it for a different size in the same style, subject to availability. Size exchanges within the return window are free — we cover return shipping and send the replacement at no cost.

Return shipping

For refunds (rather than exchanges), return shipping is the responsibility of the customer. Original shipping charges are non-refundable.

If your item arrived damaged, defective, or incorrect, we cover return shipping. Contact us within 7 days of delivery with photos.

Final sale items

Limited edition releases and items purchased with a discount code are eligible for size exchange only, not refund. These items are marked as such on the product page.

How to start a return

Email assemblsupply@gmail.com with your order number and the reason for the return. We'll respond within 2 business days with instructions. Please do not ship anything back before receiving return authorization.

Refund processing

Once your return arrives and passes inspection, we'll issue a refund to the original payment method within 5 business days. Depending on your bank, it may take an additional 5 to 10 business days to appear.

Event and in-person purchases

Items purchased at pop-ups, markets, and events follow the same 30-day policy. Please keep your receipt, as we may not have a customer record on file for in-person sales.

Questions